Q1 Resort & Spa - Bkg.com Deposit Declined
Good
We hope this email finds you well. I am contacting you today with reference to your Booking.com reservation.
As per the Booking.com terms and conditions of your reservation, the 1st night's accommodation rate is due to be processed as a non-refundable deposit . The balance of your accommodation is then payable on your arrival. Please note Visa & Mastercard incur a 1.3% cc surcharge American Express incur a 2.75% cc surcharge.
We hope this email finds you well. I am contacting you today with reference to your Booking.com reservation.
As per the Booking.com terms and conditions of your reservation, the 1st night's accommodation rate is due to be processed as a non-refundable deposit . The balance of your accommodation is then payable on your arrival. Please note Visa & Mastercard incur a 1.3% cc surcharge American Express incur a 2.75% cc surcharge.
We have tried to process your deposit to the credit card provided however this has been declined.
Could you please contact our reservations team as soon as possible to offer payment options for the non-refundable deposit. Your reservation is at risk of being placed into a cancelled status if we are unable to secure the reservation with the deposit.
Could you please contact our reservations team as soon as possible to offer payment options for the non-refundable deposit. Your reservation is at risk of being placed into a cancelled status if we are unable to secure the reservation with the deposit.
We appreciate your understanding and we look forward to hearing from you.
Kind regards
Central Reservations Consultant
A : 9 Hamilton Avenue, Surfers Paradise Queensland 4217, Australia
P : (07) 5630 4500 F : (07) 5630 4555 E : res@q1.com.au W : www.q1.com.au
Kind regards
Central Reservations Consultant
A : 9 Hamilton Avenue, Surfers Paradise Queensland 4217, Australia
P : (07) 5630 4500 F : (07) 5630 4555 E : res@q1.com.au W : www.q1.com.au
Get help for this page
Jitbit HelpDesk