Q1 Resort & Spa - Three Bedroom Celebrity Spa Suite - Terms & Conditions
Good Morning / Afternoon,
Congratulations on your booking at Q1 Resort & Spa in our exclusive Three Bedroom Celebrity Spa Suite.
Three Bedroom Celebrity Spa Suite: Requires the 1st night accommodation rate as a non-refundable deposit at the time of booking and the full non-refundable balance due 14 days prior to arrival.
To ensure a smooth check-in process, please review the below information:
- Photo identification of the person named on the booking is required at check-in along with the credit card used for full payment.
- A security bond of $1,000 is required to be frozen on a credit/debit card as security and will be used for any incidentals/damages on departure. The pre-auth will be released on departure, however this can take 5 - 10 working days to be released as a pending transaction from your bank account.
- Q1 Resort & Spa offers 24 hour Reception, there is a parking bay in the porte cochère that can be used during the check-in process.
- Included are two complimentary car parking spaces underneath the Q1 Resort (the maximum height of the car park is 2.2m).
- To ensure the comfort and enjoyment of all guests, Q1 Resort & Spa adopts a No Party Policy.
Security Deposits and Photo I.D. required on check-in
·An acceptable form of photographic identification will need to be produced at the resort prior to check-in.
·A credit card authorisation (pre-auth) or imprint will be required for at time of check in.
·An acceptable form of photographic identification will need to be produced at the resort prior to check-in.
·A credit card authorisation (pre-auth) or imprint will be required for at time of check in.
·A credit card authorisation (pre-auth) for Three Bedroom Celebrity Spa Suite is $1000
Kind regards
Keep in mind that credit/debit cards attracts a credit card surcharge of 1.4% for visa/MasterCard or 2.75% for American express.
If you would prefer to make accommodation payment by direct deposit please see details below
When making a direct deposit please ensure you quote your confirmation number in the description:
Please reply to this email on the day the payment has been made with the receipt of payment (Either photocopy and attach or scan document) and we can forward this to our accounts department.
| Bank : | Westpac |
| Account Name : | Q1 Management |
| BSB : | 034 216 |
| Account Number : | 187 033 |
| Confirmation number: | # |
| Amount to be paid: |
Please reply to this email on the day the payment has been made with the receipt of payment (Either photocopy and attach or scan document) and we can forward this to our accounts department.
We look forward to hearing from you as soon as possible regarding the payment of your balance of accommodation.
Kind regards
Central Reservations Consultant
A : 9 Hamilton Avenue, Surfers Paradise Queensland 4217, Australia
P : (07) 5630 4500 F : (07) 5630 4555 E : res@q1.com.au W : www.q1.com.au
A : 9 Hamilton Avenue, Surfers Paradise Queensland 4217, Australia
P : (07) 5630 4500 F : (07) 5630 4555 E : res@q1.com.au W : www.q1.com.au
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