Q1 Resort & Spa - Declined 3 day prior to arrival deposit payment -

Good morning,

I am writing in regard to your Q1 Resort & Spa reservation  #_________________

We have tried to process your deposit to the credit card provided, however this has been declined.

As per the Q1 Resort & Spa terms and conditions of your reservation, the 1st night's accommodation rate is processed as a non-refundable deposit 3 days prior to your arrival and the balance of your accommodation is then payable on your arrival. Please note Visa & Mastercard incur a 1.4% cc surcharge, American Express incur a 2.75% cc surcharge.

The deposit amount (inc merchant fees) is $_____

Could you please contact our reservations team as soon as possible to offer payment options for the non-refundable deposit.

Your reservation is at risk of being placed into a cancelled status if we are unable to secure the reservation with the deposit.

We appreciate your understanding and await your phone call.

Central Reservations Agent
A : 9 Hamilton Avenue, Surfers Paradise Queensland 4217, Australia
P : (07) 5630 4500 F : (07) 5630 4555 E : res@q1.com.au W : www.q1.com.au